The mail server responded: Please ensure your email address and authenticating user match when sending messages. ''re : 1) Whenever I send an email from this one email account (Comcast POP3 if it matters), I get the following error message: Sending of the message failed. Read this answer in context □ 1 All Replies (3) Now Exit Thunderbird and allow a few moments for background processes to complete. Click on the drop down option and select the one that shows the email address of same account.DO NOT click on 'Edit SMTP_Server' button - leave it alone.Bottom Right you will which 'Outgoing Server (SMTP) server it is using.In Left Pane select name of problem comcast account.Now check that comcast mail account is using that smtp. DEscription : full comcast email address - same as User Name.Under 'Description' : please type the full email address of the account - note this should be the same address as shown in 'User Name' Whether you are editing or adding - use the following info: If you cannot find one then you need to create one - click on 'Add' You need to locate/select the one that has 'User Name' = full email address - same as the problem account. There should be one for each mail account.Ĭlick on each one in turn and it displays info below On the right it will display a list of outgoing servers. Left Pane - near the bottom below Local Folders - locate and click on 'Outgoing Server (SMTP)'.That implies your 'From' might says correct comcast email address, but that's not the email address being used in the server settings. Otherwise check your settings because error says "Please ensure your email address and authenticating user match when sending messages" If it needed switching on then it might fix the problem. Logon to webmail account and check to see if allow access to third-party programs in the Xfinity Email website is enabled. Sounds like that account is trying to use the wrong outgoing smtp OR Xfinity does not have 3rd party email clients enabled. Please verify that your email address is correct in your account settings and try again. Re : 1) Whenever I send an email from this one email account (Comcast POP3 if it matters), I get the following error message: Sending of the message failed. I'm able to send email from my phone and other computers from the troubled account, just not from Thunderbird on this computer. Not sure why these problems have suddenly popped up as I have been using Thunderbird on this computer for about a year and a half with no issues. Please verify that your email address is correct in your account settings and try again.Ģ) Any emails that are sitting in this troubled email account do not show up in the unified inbox, but the other two email accounts' inbox emails show up in the unified inbox. Within the past few days, without having made any changes to anything in Thunderbird or this troubled email account, one of my email accounts stopped functioning properly within Thunderbird in two different (and perhaps related?) ways.ġ) Whenever I send an email from this one email account (Comcast POP3 if it matters), I get the following error message:Īn error occurred while sending mail.
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